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Shipping Policy

1.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

1.2 When we will provide the goods. Please note that for the purposes of Regulation 30(3) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you identify and request us to take and retain possession of the goods from the date that your order is accepted (and you have paid the initial amount in accordance with clause 5.4), for an introduction period of six weeks whilst we get to know you as a customer. If you:

1.2.1 pay the first six payments due to us under clause 5.4, we will contact you with an estimated delivery date at the end of the six week introduction period. Please note that any such quoted delivery date for the goods is an estimate only and we do not guarantee delivery to you by a specified date. You should contact us as soon as possible if the goods do not arrive by the estimated delivery date; and

1.2.2 fail to pay the first six payments due to us under clause 5.4, we will contact you to discuss why you have not been able to make the necessary payments.

1.2.3 We will monitor Your payment profile at regular intervals for the purposes of reviewing Your account, and controlling Our credit risk. If Your account gives Us cause for concern based on your payment profile We may request to either extend your introduction period prior to receiving your equipment, or offer you alternative equipment or a refund in full after the initial six week introduction period, in either case will attempt to contact You to discuss this and agree with you. If We agree to change Your agreement equipment, such change will take place on Your next payment date (unless We agree otherwise).

1.2.4 If Your selected equipment including, for example, where the selected equipment is discontinued by the manufacturer without notice to Us. In such circumstances We will contact You to discuss this and will endeavour to offer You suitable replacement equipment or offer you a full refund. If You agree to receive replacement equipment the Charges under the Agreement may increase or decrease. We will discuss and agree any changes in the Charges with You when We offer You the replacement equipment.

1.3 We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

1.4 If you are not at home when the goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot.

1.5 If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.

1.6 When you become responsible for the goods. The goods will be your responsibility from the time the goods are delivered to the address you gave us.

1.7 When you own goods. The ownership of the goods will transfer to you once we have received the initial payment for the goods in accordance with clause 5.4. However, we will take and hold possession of the goods until such time as they are despatched for delivery in accordance with clause 6.2.

1.8 Your obligations until the goods are fully paid for. Until the goods have been fully paid for, you agree to:

1.8.1 take precautions to keep the goods safe including, for example, to prevent any damage being caused to them or them being lost or stolen;

1.8.2 not misuse, wilfully damage, or tamper with the goods; and

1.8.3 not part with possession of, or otherwise attempt to resell, transfer or dispose of, the goods without our prior written consent.

1.9 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the goods to you, including, for example, your name, address and other contact details. This information will be requested at the time you place your order. If you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late if this is caused by you not giving us complete and correct information we need within a reasonable time of us asking for it.

1.10 Reasons we may suspend the supply of goods to you. We may have to suspend the supply of the goods to you:

1.10.1 to deal with technical problems or make minor technical changes; or

1.10.2 as a result of any changes in relevant laws and regulatory requirements.


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