Supporting Customers with Limited Digital Skills

At Yes Catalogue, we understand that stepping into the world of digital finance can be a bit like learning a new language. This can be especially challenging for individuals who might not feel as confident with computers, smartphones, or the internet. We believe everyone deserves to manage their finances confidently and securely, regardless of how tech-savvy they are. This guide is for you – to make your journey with us not just possible, but also empowering.

Starting Simple: The Basics of Digital Skills

• Learn the Essentials: Begin with the basics of using a computer or a smartphone. There are many free resources available that teach the fundamentals of how to navigate the internet, create an email account, and use online services. Libraries and community centres often offer such courses, and we encourage you to sign up.
• Ask for Help: Don’t hesitate to ask a family member, friend, or neighbour for a little guidance. Sometimes, a quick demonstration can be the best way to learn.
• Use Trusted Resources: There are also trustworthy online platforms designed to help you improve your digital skills at your own pace, such as BBC’s Own It channel https://www.bbc.com/ownit/curations/knowing-your-device .

Safety First: Understanding Online Security

• Strong Passwords: Use strong and unique passwords for different online services. A good password is like a strong lock on your front door – it keeps your information safe.
• Recognize Scams: Be aware of common online scams. If something seems too good to be true, it probably is. Always contact us directly if you receive suspicious emails or messages claiming to be from Yes Catalogue.
• Privacy Matters: Keep your personal information private. Only share details like your address or bank information on sites you trust, and that show a little padlock symbol in the web address bar.
• The National Cyber Crime website offer great advice on how to stay safe online https://www.ncsc.gov.uk/section/information-for/individuals-families

Your Digital Journey with Yes Catalogue

Remember, it’s okay to start slow and ask questions - that’s how learning happens. At Yes Catalogue, we’re not just a company; we’re your partner in this digital journey. We’re committed to ensuring you feel confident and secure, every click of the way.
To our valued customers, your empowerment is our goal. Let’s embrace the digital world together, at your pace, with Yes Catalogue by your side.

If you feel that you were not in the right frame of mind when placing an order please contact us to talk about your options.