Frequently Asked Questions

Regulated Agreement: If you pass our affordability & internal checks, then your goods will be dispatched as soon as we've received your 1st payment, a high percent of our returning customers are also eligable for early shipping. Credit subject to status

Unregulated Agreement: If you pass our internal checks, then your goods will be dispatched after 4-6 qualification payments, a high percent of our returning customers are also eligable for early shipping. Credit subject to status

Unregulated Agreement: If we're unable to gather sufficient data to perform a full assessment, then we may ask you to make 4-6 consecutive weekly payments as a measure of affordability before your goods get dispatched. For our Unregulated agreements

Unregulated Agreement: Whilst we would love to send you your products immediately, we believe it is better for you to pay a little towards your order first (gradually) to show you are comfortable with the re-payments.

Regulated Agreement: No as this would go against our responsible retailing policies here at Yes Catalogue.

Unregulated Agreement: No as this would go against our responsible retailing policies here at Yes Catalogue.

Regulated Agreement: Simply send an email to cancellations@yescatalogue.co.uk quoting your order number and we will get back to you confirming your request. If in doubt, please contact our UK Call Centre who are always happy to help on 03333440931

Unregulated Agreement: Simply send an email to cancellations@yescatalogue.co.uk quoting your order number and we will get back to you confirming your request. If in doubt, please contact our UK Call Centre who are always happy to help on 03333440931

Regulated Agreement: As standard we offer weekly repayments however Monthly and biweekly repayment plans are available on request, simply contact our friendly customer service team at customerservices@yescatalogue.co.uk or call 03333440931.")

Unregulated Agreement: As standard we offer weekly repayments however Monthly and biweekly repayment plans are available on request, simply contact our friendly customer service team at customerservices@yescatalogue.co.uk or call 03333440931.")

Regulated Agreement: Currently we only accept payments via a valid Debit of Credit Card.

Unregulated Agreement: Currently we only accept payments via a valid Debit of Credit Card.

Regulated Agreement:If your circumstances have changed, or you are currently experiencing financial difficulty, simply reach out to us at customerservices@yescatalogue.co.uk or on 03333440931 and we’ll happily work with you to find a solution that works, whether that’s rescheduling your future payment dates, payment holidays or offering part payment solutions.

Unregulated Agreement:If your circumstances have changed, or you are currently experiencing financial difficulty, simply reach out to us at customerservices@yescatalogue.co.uk or on 03333440931 and we’ll happily work with you to find a solution that works, whether that’s rescheduling your future payment dates, payment holidays or offering part payment solutions.

An unregulated credit agreement is not covered by the Consumer Credit Act 1974 or the Financial Conduct Authority regulations, simply click here to find out more

Regulated Agreement: Yes Catalogue will be responsible for all non delivered items unless they fall within the following reasons:
The customer requests for the item to be delivered to a safe place. This can either be through Yes Catalogue directly, our third party suppliers or courier services. Courier investigations will take place in regards to requests made on other channels (such as video doorbell requests or notes left at the doorstep).
The courier has delivered the item to a neighbor or local delivery point regardless of customer requests. This meets with the courier's policies. If the customer's item is delivered to a neighbor but the customer states non delivery, the customer will need to report the incident to the police and provide Yes Catalogue with a crime reference number.
We expect reasonable attempts will be made by the customer to receive the parcel
The customer must contact us within 30 days of expected delivery to report the non delivery of any items

Unregulated Agreement: Yes Catalogue will be responsible for all non delivered items unless they fall within the following reasons:
The customer requests for the item to be delivered to a safe place. This can either be through Yes Catalogue directly, our third party suppliers or courier services. Courier investigations will take place in regards to requests made on other channels (such as video doorbell requests or notes left at the doorstep).
The courier has delivered the item to a neighbor or local delivery point regardless of customer requests. This meets with the courier's policies. If the customer's item is delivered to a neighbor but the customer states non delivery, the customer will need to report the incident to the police and provide Yes Catalogue with a crime reference number.
We expect reasonable attempts will be made by the customer to receive the parcel
The customer must contact us within 30 days of expected delivery to report the non delivery of any items

Regulated Agreement: A customer has 30 days to contact us from the point of receipt of goods to report a fault. Yes Catalogue is responsible for repair or replacement of the product if the item is deemed as faulty or not fit for purpose due to no fault of the customer. This also covers items damaged during delivery (although we urge the customer to confirm items have arrived in good working order). The customer must contact Yes Catalogue within 30 days of receiving the goods in order for us to resolve faults promptly.

After 30 days the customer needs to contact the manufacturer, who will investigate the customer's claims and try to offer a resolution if the customer is not at fault. This could be a repair via a 3rd party, a replacement part that is sent to the customer or a software update/ remote resolution. If the manufacturer deems the goods to be non-repairable, they will issue a unique uplift code for the customer to send to us, authorizing a collection and replacement of the goods.

Unregulated Agreement: A customer has 30 days to contact us from the point of receipt of goods to report a fault. Yes Catalogue is responsible for repair or replacement of the product if the item is deemed as faulty or not fit for purpose due to no fault of the customer. This also covers items damaged during delivery (although we urge the customer to confirm items have arrived in good working order). The customer must contact Yes Catalogue within 30 days of receiving the goods in order for us to resolve faults promptly.

After 30 days the customer needs to contact the manufacturer, who will investigate the customer's claims and try to offer a resolution if the customer is not at fault. This could be a repair via a 3rd party, a replacement part that is sent to the customer or a software update/ remote resolution. If the manufacturer deems the goods to be non-repairable, they will issue a unique uplift code for the customer to send to us, authorizing a collection and replacement of the goods.

Regulated Agreement: The customer has a 14 day return policy, which begins the day after the customer is in receipt of the goods, whereby they can return the item and receive a full refund, providing the goods are returned matching the manner in which it was sent (seals intact with packaging undamaged and the item unused). If the item has been opened or the packaging damaged, meaning that the item is no longer new and fit for sale, the customer will be unable to return the item and will not be eligible for any refund.

Unregulated Agreement: The customer has a 14 day return policy, which begins the day after the customer is in receipt of the goods, whereby they can return the item and receive a full refund, providing the goods are returned matching the manner in which it was sent (seals intact with packaging undamaged and the item unused). If the item has been opened or the packaging damaged, meaning that the item is no longer new and fit for sale, the customer will be unable to return the item and will not be eligible for any refund.

Simply log into your Yes Catalogue account, click on the 'Yes Catalogue Pro' link from the main menu, then simply click the 'Cancel Yes Catalogue Pro' button. Once this is clicked your Pro subscription will be cancelled.