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Frequently Asked Questions

Find the answer you're looking for below.
Still got a question? Why not get in contact with us direct on: 0370 0340110

Is it true you don't do any Credit Checks?

Yes Catalogue will NOT credit check you whatsoever. All that we ask is that you make a few payments towards your contract first (gradually) so we can see you can afford the payments.

Why do I have to wait 6 weeks?

As the UK's No Credit Check Catalogue Store we like to get to know all our customers first before we send you your products. So long as you are a good customer we guarantee to deliver your products after 6 weeks.

Can I pay the 6 weeks upfront?

Whilst we would love to send you your products immediately, we believe it is better for you to pay a little towards your order first (gradually) to show you are comfortable with the re-payments.

Can I have more than one account?

No as this would go against our responsible retailing policies here at Yes Catalogue. Our aim is to provide a service whereby we enable people to access the goods they need with a structure that helps them to pay without running into future difficulties.

Once you have completed the purchase cycle of your first order your credit limit will be increased (As long as you have paid in full an on time). This way your affordability increases inline the availability of products on offer.

If you have any questions whatsoever please contact our customer services team who will be happy to discuss any questions you may have.

I've changed my mind so how do I cancel?

Simply send an email to cancellations@yescatalogue.co.uk quoting your order number and we will get back to you confirming your request. If in doubt, please contact our UK Call Centre who are always happy to help on 0370 0340110

Can I pay weekly, fortnightly or monthly?

We currently offer weekly payments in order to spread the cost and create smaller repayments for our customers.

Can I pay by direct debit or standing order?

Currently we only accept payments via a valid Debit of Credit Card.

How do I cancel my Yes Catalogue Pro membership?

Simply log into your Yes Catalogue account, click on the 'Yes Catalogue Pro' link from the main menu, then simply click the 'Cancel Yes Catalogue Pro' button. Once this is clicked your Pro subscription will be cancelled.

Yes Catalogue